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The Future Of Telecoms And How To Get There

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Foundation 2.0: Membership

To give an introduction to the principles of Telco 2.0 and digital business model innovation we offer for download a selection of free Telco 2.0 Briefing reports and a growing collection of what we think are the best 3rd party 'white papers'.

Terms of Access

To access these reports you will need to become a Foundation 2.0 member. To do this, use the promotional code FOUNDATION2 in the box provided on the sign-up page here. NB By signing up to the service you give consent to us passing your contact details to the owners / creators of any 3rd party reports you download.

Your Foundation 2.0 member details will allow you to access only the following reports. To access reports from the full Telco 2.0 Executive Briefing service please email or call +44 (0) 207 247 5003.


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  Connecting Brands with Customers: How leading operators are building sustainable advertising businesses

There has never been a better time for telcos to establish a profitable role as a market enabler in the mobile advertising ecosystem. STL Partners analyses how 3 telcos – Sprint, Turkcell and SingTel – lead the way in leveraging permission-based subscriber data and highlights the role that each has chosen to perform. The report assesses each company’s strategy and execution, outlines the core reasons for their success, and identifies 6 ways in which telcos can accelerate time to market with advertising and marketing solutions. (December 2015, Foundation 2.0, Executive Briefing Service, Dealing With Disruption Stream, Telco 2.0 Transformation Stream.)

  Mobile app latency in Europe: French operators lead; Italian & Spanish lag

Our latest analysis shows staggering differences in 'app-lag' (the time it takes for an app to get a response over the Internet) across France, Germany, Italy, Spain and the UK, and twenty mobile operators. This has significant consequences for customer data experiences, and potentially operator market performance too. Operators in France, particularly Bouygues and Free, are delivering a superior customer app experience while 3 in Italy and Movistar in Spain are European laggards. (October 2015, Foundation 2.0, Executive Briefing Service.)

  Fast-Tracking Operator Plans to Win in the $5bn Location Insights Market

Drawing insight from the experience of early adopters (including Telefonica, Singtel and DTAG) and exploring the technology options available to operators, we show how operators can best use their distinct advantage over other players in the $5bn location insights marketplace. (October 2015, Foundation 2.0, Executive Briefing Service.)

  Telco 2.0: The $50bn Enterprise Mobility Opportunity: What's stopping telcos winning 500% more business?

Our new global research among enterprises and telcos shows that many telcos are ideally positioned, but underprepared, to exploit the fast emerging and evolving $50bn Enterprise Mobility opportunity. How can telcos address this gap? (May 2014, Foundation 2.0, Executive Briefing Service, Cloud & Enterprise ICT Stream.)

Enterprise Mobility Framework December 2013
  Telco 1.0: Death Slide Starts in Europe
The latest results for Telefonica are grim, showing a 12% y-o-y revenue decline, following Orange and Deutsche Telekom’s 4% drops. This signals unequivocally that transformation is now a necessity not a luxury for European operators – and the rest of the world is not far behind. Longer term recovery is possible but not a certainty – what are the key steps? (May 2014, Foundation 2.0, Executive Briefing Service, Telco 2.0 Transformation Stream.)

Enterprise Mobility Framework December 2013
  Telco 2.0: The $50bn Enterprise Mobility Opportunity: four steps for telcos to take today
Enterprises are turning to mobility to transform their operations, creating a c.$50bn ‘Enterprise Mobility’ opportunity globally. There are four levels of engagement that telcos can adopt to start to capture a share of this market, and upgrade and repurpose their internal capabilities to deliver repeatable, high volume, customer-facing growth initiatives. They need tools, technologies and partnerships to provide the deep industry knowledge and mobile workforce expertise. This will allow them to take a defined proposition to market and evolve from being “just another channel” to originators and owners of intellectual property. (December 2013, Foundation 2.0, Executive Briefing Service, Cloud and Enterprise ICT Stream).

Enterprise Mobility Framework December 2013
  Cloud 2.0: Securing Trust to Survive the ‘One-In-Five’ CSP Shake-Out
The Cloud market is on the verge of the next wave of market penetration, yet it’s likely that only one in five Cloud Service Providers (CSPs) in today’s marketplace will still be around by 2018, as providers fail or are swallowed up by aggressive competitors. So what do CSPs need to do to survive and prosper? (October 2013, Foundation 2.0, Executive Briefing Service, Cloud & Enterprise ICT Stream.)

Technology adoption rates Sept 2013
  Telco Opportunities in the 'New Mobile Web'?
The transformed mobile web experience, brought about by the adoption of a range of new technologies, is creating a new arena for operators seeking to (re)build their role in the digital marketplace. Operators are potentially well-placed to succeed in this space; they have the requisite assets and capabilities and the desire to grow their digital businesses. This report examines the findings of interviews and a survey conducted amongst key industry players, supplemented by STL Partners’ research and analysis, with the objective of determining the opportunities for operators in the New Mobile Web and the strategies they can implement in order to succeed. (September 2013, Foundation 2.0, Executive Briefing Service.)

Operator Opportunities in the “New Mobile Web”
  Telco 2.0: Making Money from Location Insights
The provision of Location Insight Services (LIS) represents a significant opportunity for Telcos to monetise subscriber data assets. This report examines the findings of a survey conducted amongst representatives of key stakeholders within the emerging ecosystem, supplemented by STL Partners’ research and analysis with the objective of determining how operators can release the value from their unique position in the location value chain. (August 2013, Foundation 2.0, Executive Briefing Service, Dealing with Disruption Stream.)

Making Money from Location Insights
  Cloud 2.0: Network Functions Virtualisation (NFV) vs. Software Defined Networking (SDN)
This extract from our recent Executive Briefing on Software Defined Networking (SDN), describes ‘Network Functions Virtualisation’ (NFV), the problems it solves, and how it relates to SDN. (June 2013, Foundation 2.0, Executive Briefing Service, Cloud & Enterprise ICT Stream.)

Network Functions Virtualisation (NFV) Approach June 2013
  Mobile Commerce: MEF Global Survey Results

MEF’s Global Consumer Survey 2012 questioned 9,500 mobile media users in ten countries: US, UK, China, India, Qatar, South Africa, Mexico, Brazil, Indonesia and Saudi Arabia. Download the executive summary here - there's also a special 30% Telco 2.0 discount code on the full report. (November 2012)

Google's Advertising Revenues Cascade
  Big Data: How Personal Clouds and ‘VRM’ will revolutionise Customer Relationships
A video interview with internet guru Doc Searls, fellow of Harvard University, in which he describes the concept of ‘VRM’ (Vendor Relationship Management) and how it will revolutionise customer relationships. After that a video from Simon Torrance, CEO, Telco 2.0 Initiative describing the strategic opportunity for telcos in ‘personal data’, along with useful links. (April 2012)

Doc Searls, Telco 2.0 Video Still April 2012
  Telco 2.0: how to accelerate the implementation of new business models
Opportunities exist for operators to support third-party businesses in Customer Profiling, Marketing offers, ID & Authentication, Network QoS, and Billing, Payments & Collection. However, our in-depth research among senior execs in ‘upstream’ industries (e.g. retail, media, IT, etc.) and telcos shows that poor communication of the telecoms value proposition and slow implementation by operators is frustrating upstream customers and operators alike. Our independent new analysis (kindly sponsored by Openet) identifies strategic customer segments for telcos building new ‘Telco 2.0’ business models, key obstacles to overcome, six real-world implementation strategy scenarios, and strategic recommendations for telcos. (April 2012, Executive Briefing Service, Transformation Stream.)

Google's Advertising Revenues Cascade
  Silicon Valley 2012 Overview Report: the money's moving, but are telcos?
It was exhilaratingly clear at the Silicon Valley Brainstorm, March 27-28 2012, that critical inflection points are being reached in many key areas of the digital economy: the challenges are increasingly well defined, and the intellectual, practical and economic resources being employed to solve them have the quality, power and resources to succeed. The tantalising question for all was “how do we position ourselves and implement strategies that will enable our business to be one of those to profit from (or at least survive) these changes?” Our top-level take-outs from the event. (April 2012)

Google's Advertising Revenues Cascade
  SAP Strategy Profile: Enabling Telcos to Operate at ‘Internet Speed’
Our top-level review of SAP’s vision of how it will enable telcos to ‘operate at internet speed’ against Telco 2.0 principles and the six key opportunity areas identified in our strategy research report, ‘The Roadmap to New Telco 2.0 Business Models’. We also challenged SAP to build a Proof of Concept implementation of a complex multi-sided business model with a leading European mobile operator within one month. How did it go? (February 2012, Foundation 2.0)

Six Opportunity Areas within the Telco 2 Platform
  How to Spot a "Business Model Problem"
What is a ‘business model problem’? How can you tell when you’ve got one? What are the key business model challenges faced by telcos today, and how should they address them? (February 2012, Foundation 2.0)

Rabbit in Headlights
  The value of "Smart Pipes" to mobile network operators
Regardless of business strategy, the development of 'Smart Pipes' - more intelligent networks - will be a key driver of shareholder returns from operators. Smarter networks will also benefit network users – upstream service providers and end users, and operators, and their vendors and partners, will need to compete to be the smartest. What are they, why are they needed, and what are the key strategies employed to develop them? (February 2012, Foundation 2.0, Future of the Networks Stream).

Facebook user saturation bubble chart
  Vodafone CIO: 2012 a big year for customer data, analytics, and M-Commerce
Albert Hitchcock, Vodafone's Group CIO, believes there will be significant developments in customer experiece and M-Commerce (mobile money and advertising) starting in 2012, driven by improved use of customer data and analytics. He describes Vodafone's approach and early learning in a video interview from our recent New Digital Economics EMEA Brainstorm held in London. (Published January 2012, Foundation 2.0)

Albert Hitchcock Vodafone Group CIO
  M-Commerce 2.0: Intro to M-Commerce (STL Partners Presentation)
M-Commerce 2.0: Intro to M-Commerce. Presentation by Simon Torrance, CEO of STL Partners; Harnessing Personal Data to Revolutionise customer engagement and transactions. Presented at the EMEA Brainstorm, November 2011. (Foundation 2.0, Executive Briefing Service, Dealing with Disruption Stream)

M-Commerce EMEA Nov 2011 Simon Torrance


  Cloud 2.0: What are the Telco Opportunities?
Telco 2.0’s analysis of operators’ potential role and opportunity in ‘Cloud Services’, a set of new business model opportunities that are still in an early stage of development - although players such as Amazon have already blazed a substantial trail. (December 2010, , Executive Briefing Service, Cloud & Enterprise ICT Stream & Foundation 2.0)
  Aligning M2M with Telco 2.0 Strategies
A review of Telenor, Jasper Wireless and KPN’s approaches to M2M, examining how M2M strategy needs to fit with an operators’ future broadband business model strategy. (October 2010, Foundation 2.0)
  Net Neutrality 2.0: Don't Block the Pipe, Lubricate the Market
‘Net Neutrality’ has gathered increasing momentum as a market issue, with AT&T, Verizon, major European telcos and Google and others all making their points in advance of the Ofcom, EC, and FCC consultation processes. This is Telco 2.0’s input, analysis and recommendations. (Sept 2010, Foundation 2.0, Executive Briefing Service, Future of the Networks Stream).
  Entertainment 2.0: New Sources of Revenue for Telcos?
Telco assets and capabilities could be used much more to help Film, TV and Gaming companies optimize their beleaguered business model. An extract from our new 38 page Executive Briefing report examining the opportunities for ‘Hollywood’ and telcos. (August 2010, Foundation 2.0)
  Mobile & Fixed Broadband Business Models: Four Strategy Scenarios
An introduction to the four strategy scenarios we see playing out in the market - 'Telco 2.0 Player', 'Happy Piper', 'Device Specialist', and 'Government Department' – part of a major new report looking at innovation in mobile and fixed broadband business models. (March 2010, Foundation 2.0, Executive Briefing Service, Future of the Networks Stream).
  Voice & Messaging 2.0: New API Use Cases
‘Communications-Enabled Business Processes’ (CEBP) are a key application for voice and messaging APIs. This Briefing Report illustrates three new real world examples of integrating communications into end-user business applications using web services to access telco APIs. (February 2010, Foundation 2.0, Executive Briefing Service)
  Amazon 2.0: Four Levels of Strategic Business Model Transformation
Amazon's stock continues to beat the bull market. Its success is based on a four level transformation to a ‘two-sided' strategy. What are the lessons for would-be platform players, including fledgling ‘Telco2.0s' and software platform owners? (November 2009, Executive Briefing Service, Dealing with Disruption Stream, Foundation 2.0)
  Introducing Two-Sided Markets: A Template For Future Growth In Telecoms?

Details the move towards a two-sided marketplace for telecoms services, and the relevance of that change to future retail, wholesale and B2B value-added services (VAS) platforms. (Jan 2009, Foundation 2.0)

  A New Role for Telcos in the Digital Economy

How Telcos can avoid inevitable market decline by exploiting their core skills, assets and relationships to create new sources of growth. This key overview is a review and restatement of the original Telco 2.0 Market Study. (Dec 2008, Executive Briefiing Service, Telco 2.0 Transformation Stream)

  Introductory Slideshow: Two-Sided Telecoms Business Models
A short slideshow explaining the concept of 'two-sided' telecoms business models. (Jan 2009, Foundation 2.0, Executive Briefing Service, Telco 2.0 Transformation Stream)