CSP Analysis Report: SingTel

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Great Telco 2.0 start but creating scale via Associates is like herding cats


This 154-page PowerPoint style PDF report (and accompanying Excel data pack) examines the transformation efforts of the SingTel Group in moving to be a Telco 2.0 Service Provider. The report also examines SingTel’s positioning and growth prospect in its two subsidiaries (Singapore and Australia) and four main associates markets (Thailand, India, Philippines and Indonesia).

In 2012, SingTel fundamentally changed its management organisation to reflect its Digital aspiration - moving from a geographic-based organisation to a customer segment oriented one with the creation of SingTel’s Enterprise, Consumer and Digital L!fe business units.  The report examinse how Singtel's new organisation has identified and is now leveraging its key assets: reach, customer insights, local knowledge and billing mechanisms to become a major Digital player in the Asian region.

The report shows that industry partnerships are scarce and SingTel seems to prefer organic build (Mobile Wallet, AMPed2.0, myBusiness) and acquisitions (Amobee, HungryGoWhere, Eatability) to build pan-Asian Digital solutions. SingTel has also recently deployed 4G network in its subsidiaries markets, nonetheless this analysis highlights a challenging technology transformation.  

Telco 2.0 Transformation Benchmarking Report - Signtel

Who is it for?

The Telco 2.0 Transformation Index is the world’s first benchmark of Communications Service Providers provides benchmarking and deep analysis, the index reports are designed for: 

  • Telcos and CSP operators (including those covered, those operating in the same markets and telcos operating in other markets)
  • For vendors either partnering with or wishing to partner with these telcos
  • Investors seeking to understand where to place their bets with CSPs

Key Benefits

  • Determine the key drivers of telecoms industry transformation
  • Clarify SingTel’s performance in specific areas of transformation
  • Understand SingTel’s relative strengths and weaknesses
  • Learn from SingTel’s transformation activities
  • Prioritise transformation projects at your organisation
  • Determine how your solutions can support SingTel
  • Improve your value propositions for SingTel
  • There’s more on the benefits and packages here

Format and pricing

  • 154-page pdf document (PowerPoint format) with internal and external html links
  • 100+ charts and tables
  • Excel data pack with financial, operational, market (competitor) data + STL Partners analysis

Contact us for pricing on +44 (0)207 247 5003 or [email protected]

Telco 2.0 Transformation Index Introductory Presentation

Content Overview

Introduction and Executive Summary

Background: Defining Telco 2.0
  • The declining Telco 1.0 business model
  • The role of Telco 2.0 in bridging the digital ‘hunger gap’
  • Key Telco 2.0 skills, relationships, operational and financial models
  • The financial benefits of shifting from Telco 1.0 (Infrastructure business) to Telco 2.0 (Infrastructure + Platform and/or Product Innovation)

Telco 2.0 Transformation Index Overview
  • Methodology
  • Data sources

Executive Summary
  • Summary findings
  • Pen portrait – company transformation position and key opportunities and challenges
  • SWOT
  • Strategic recommendations for accelerating Telco 2.0 transformation

Marketplace Section

Figure 1: Example output - SingTel - Marketplace section

Telco 2.0 Transformation Index - Example Output - Singtel Market place context
  • Summary findings
  • Market economics and digital maturity
  • Telecoms market regulation by country
  • Telecoms market structure and growth by country
  • Market share position by country/segment
  • Share gain/loss analysis by country/segment
  • Strategic positioning by country/segment
  • Operating company portfolio analysis
  • Competitor analysis by market/segment
  • Customer base analysis (pre-pay and post-pay) vs competitors
  • Customer churn rates vs competitors
  • Brand strength vs competitors
  • Customer engagement vs competitors

Service Offerings Section

Figure 2: Example output - SingTel - Service Offerings section

Telco2.0 Transformation Index - Example output - SingTel - Service Offerings section
  • Summary findings

  • 6 service offering categories defined:

    • Core services

    • Vertical industry solutions

    • Infrastructure services

    • Embedded communications (including M2M)

    • Third-Party business enablers (including identity, marketing, advertising, payments)

    • OTT services

  • Telco 2.0 services strategies defined – ‘Happy Piper’ and ‘Service Provider’

  • SingTel’s Telco 2.0 services strategy

  • Summary performance by service offering category

  • Evaluation of specific services within each service category

Value Network Section

Figure 3: Example output - SingTel - Value Network section

Telco 2.0 Transformation Index - Example output - SingTel - Value Network section
  • Summary findings
  • Management team evaluation
  • Corporate vision and goals
  • Culture
  • Organisation structure: fit with Telco 2.0 strategy, maturity, execution
  • Third-party partnerships across 7 industries:
    • Advertising and retail
    • Media and content
    • Network and IT
    • Financial services
    • Start-ups
    • Developers
    • Internet players
  • Partnerships with other CSPs: 
    • Strategy
    • Execution:
    • Vision and intent
    • Conformity with STL Partners’ CSP collaboration principles
    • Evidence of results
  • Strategy

Partnership Strategy
  • Partnership Model
  • Alignment of vision and values
  • Alignment of risk and effort
  • Alignment of rewards
  • Evidence of results
Best-Practice examples


Technology Section

Figure 4: Example output - SingTel - Technology section

Telco 2.0 Transformation Index - Singtel Example output - SingTel - Technology section
  • Summary findings

  • Technology objectives and priorities

  • Commercial and technology alignment

  • Technology skills, processes, and partnerships

  • Technology execution:  speed and ability to meet objectives

  • Technology positioning vs other CSPs

Finance Section

Figure 5: Example output - SingTel - Finance section

Telco 2.0 Transformation Index - Example output - SingTel - Finance section
  • Summary findings

  • Financial performance: profitability, return on investment, debt position, capital intensity

  • Finance and Telco 2.0 strategy alignment: use of Telco 2.0 metrics

  • Revenue Model: ability to protect Telco 1.0 revenues and grow Telco 2.0 revenues

  • Cost Model: Capital investment and operating cost levels including revenue per employee

Format and pricing

  • 154-page pdf document (PowerPoint format) with internal and external html links
  • 100+ charts and tables
  • Excel data pack with financial, operational, market (competitor) data + STL Partners analysis

Contact us for pricing on +44 (0)207 247 5003 or

Return to the Telco 2.0 Transformation Index home page, or see more on the Benchmarking Report, Telefonica, VodafoneAT&T, Verizon, Singtel and Ooredoo deep-dive reports.

Industry terms, products and technologies referenced

ADSL, Amobee, AMPed2.0, Bridge Alliance, broadband, CDN, cloud computing, customer churn, CrewLink , crewXchange@singtel, DataRoam, digital advertising, digital commerce, digital services, Eatability, eHealth, enterprise services, FTTH, GCash, Google Play, GPON, GREE , HungryGoWhere, IAAS, identity, Infocomm Development Authority, InSing.com, IPTV, loyalty, LTE, M2M, managed hosting, managed services, messaging, MioTV, mobile advertising, Mobile Gaming, mobile payments, myBusiness, National Computer Systems, new business models, news reader, OC-48, Optus TV, OTT, payments, Pixable pictures, PoC, post-pay, pre-pay, remittances, Roaming, SAAS, Shopify, SingTel Innov8, SIP trunking, SMBs, SMS, strategic services, TableDB, Telco 2.0, The Mobile Gamer, VDSL, Visa, VMWare, voice, VoiceLink, VoIP